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FAQs

Finding quick answers to commonly asked questions, ensuring your experience is seamless and enjoyable.

Category
room rewards booking other

How many room type available in the hotel?

There are 5 room types at our hotel include: Superior King, Superior Twin, Superior Suite, Executive Suite, Presidential Suite.

Is WiFi also included in the rooms?

High-speed WiFi connection is available in all of our rooms and resort areas at no additional cost.

How can I request specific amenities for my room?

Guests may request specific amenities for their room when making their reservation. All requests are subject to availability.

How many hairdryers and irons are there per room?

Each room includes one hairdryer and one iron.

Is breakfast included in all standard rooms?

At LVS, we serve breakfast for all room types. Therefore, all standard rooms are included breakfast.

Where do i enroll in the Las Vegas Sun Rewards Club?

At Las Vegas Sun Hotel & Casino customer service area or online.

How old do i have to be to enroll?

At least 18 years old.

Will i receive a password or PIN?

When you pick up your card for the first time, you will be asked to provide a four-digit number. You are responsible for keeping your PIN secure.

Where can i access my account to see & change my information?

You can access your account online by logging in the website lasvegassunhotel.com/myaccount or at Las Vegas Sun Rewards Club area.

How do I maintain my card tier status?

As a Las Vegas Sun Hotel & Casino rewards card member, sufficient Points must be earned every year to maintain your card tier status.

How can I request a room with a specific location?

Special requests regarding the location of your room can be made when making your reservation. All requests are subject to availability and/or any restrictions which may apply.

Do I need to pay an extra "all-inclusive" tax?

The all-inclusive rate at all our resorts includes tax.

What to do if I need to cancel my reservation?

Your plans have changed and now you need to cancel your reservation?. No problem. You can go to your Booking to cancel or make changes to your reservation.

1.Go to Booking and select the one you want to cancel.
2.Click Show details.
3.Click Cancel reservation.

What payment methods do you accept?

We accept these following payment methods: Credit card (Visa, MasterCard, American Express, Maestro Diners Club, Discover and JCB)

Can I still book if I don’t have a credit card?

In case of not having a credit card, you are still able to book directly via our partners. Learn more here.

Are pets allowed?

No pets allowed at Las Vegas Sun Hotel & Casino.

How can I make dinner reservations before arrival?

Dinner reservations can be made on our official website, through your concierge, or by contacting the restaurant directly.

Is it possible to eat near the pools?

Food and drinks can be consumed in the area near the pools.

Do you have free shuttle services to the hotel?

Free shuttle service is always available.

Do restaurants have different vegetarian options?

Most of our restaurants offer vegetarian options on our menus.